Terms and Conditions for Casino Rewards
Welcome to Casino Rewards, a premium online casino gaming site provided by Casino Rewards (hereinafter referred to as “the Casino”, “we”, “us”, “our”). By accessing and using our services through this site, you agree to adhere to the Terms and Conditions set forth herein. Please read them carefully.
1. General Provisions
1.1 Acceptance of Terms
Using the Casino’s services automatically signifies your acceptance of these Terms and Conditions. Should you disagree with any element contained within, we advise you to cease using the site immediately.
1.2 Player Responsibility
Players bear full responsibility for understanding and complying with their local laws regarding online gambling. Your usage of Casino Rewards implies acceptance of all rules, and you assume liability for any unlawful activity.
1.3 Jurisdictional Legality
The Casino operates under compliant licenses according to the relevant jurisdictions, including the Malta Gaming Authority (MGA) and Curacao eGaming. These Terms are governed by the laws of New Zealand as applicable.
2. Amendments
2.1 Right of Amendment
Casino Rewards reserves the unilateral right to update, amend, or modify these Terms at any time, with the revised Terms made effective immediately upon publication.
2.2 Notification Procedures
Players will be duly notified of any changes through the contact information they have provided during registration. It remains the player’s responsibility to review the Terms regularly.
3. Eligibility & Registration
3.1 Age Requirements
Participation in Casino activities is restricted to individuals who are 18 years or older. Verification of age and identity will be required to ensure compliance.
3.2 Identity Verification
Upon registration, players must provide accurate personal data for the purpose of identity verification. This includes but is not limited to presenting identification documents.
3.3 One-Account-per-User Rule
Each individual is permitted to open only a single account with Casino Rewards. Multiple accounts per user are prohibited and could result in account suspension or closure.
4. Game Availability & Restrictions
4.1 VPN Prohibition
The use of Virtual Private Networks (VPNs) to bypass geographical restrictions is prohibited. Any violation may lead to account suspension.
4.2 Provider-Specific Restrictions
Certain software or game providers, such as NetEnt, have specific exclusions concerning game territories. For a comprehensive list, please contact customer support.
4.3 Blacklisted Regions
Players from certain jurisdictions may not play at Casino Rewards due to legal restrictions. It is the player’s responsibility to ensure they are not breaching any local laws.
5. Dormant and Inactive Accounts
5.1 Definition of Inactivity
An account is deemed inactive if no player activity has occurred within a 12-month period.
5.2 Administrative Fees
In such cases, an administrative fee of €10 per month may be deducted from the player’s balance until the account is closed or reactivated.
5.3 Balance Management
The Casino will attempt to notify inactive account holders prior to activating any dormant account charges. Unclaimed funds will be forfeited to the Casino after extended inactivity beyond five years.
6. Currencies and Crypto
6.1 Supported Currencies
The Casino supports multiple fiat currencies alongside leading cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). Currency selection is made during registration and can be amended via account settings.
6.2 Exchange Rates
Currency conversions are performed at the current, publicly available exchange rate plus applicable conversion fees.
| Currency | Rate | Conversion Fee |
|---|---|---|
| NZD to USD | 0.65 | 2% |
| BTC to NZD | See live rate | 1% |
| ETH to NZD | See live rate | 1.5% |
6.3 Conversion Fees
The Casino applies a nominal conversion fee on all currency exchanges, which vary based on the selected currency pair.
7. Deposit Policy
7.1 Minimum/Maximum Limits
For deposits, the minimum is set at NZD 10, while the maximum allowable deposit is NZD 10,000 per transaction.
7.2 Prohibition of Third-Party Payments
Deposits must originate from an account held in your name and not from third parties or family members.
7.3 Conversion Rules
Any deposits made in cryptocurrency will be converted to the chosen account currency based on the current rate of exchange and conversion fees as stipulated.
| Deposit Method | Minimum Amount | Maximum Amount |
|---|---|---|
| Credit Card | NZD 10 | NZD 10,000 |
| E-Wallets | NZD 10 | NZD 5,000 |
| Cryptocurrencies | NZD 10 | NZD 10,000 |
8. Withdrawal Policy
8.1 Processing Times
Withdrawals are processed within 0-48 hours upon receiving a player’s request, excluding weekends and public holidays.
8.2 KYC Verification
Documentation for Know Your Customer (KYC) verification may take up to 30 days to process. During this time, withdrawals are subject to completion of verification.
| Document Type | Required Proof |
|---|---|
| Photo Identification | Passport or Driver’s License |
| Address Verification | Utility Bill or Bank Statement |
| Payment Method | Bank Statement or Credit Card Ownership |
8.3 Payout Limits
The Casino administers a monthly payout limit capped at NZD 20,000. Exceptions are considered for progressive jackpot winners who may receive their payouts in installments.
9. Refund Policy
9.1 Request Windows
Refunds are assessed and facilitated during a 24-hour window from the time of transaction or within 30 days for grievances filed.
9.2 Identity Verification
All refund requests will be subject to stringent identity verification processes to ascertain the legitimacy of claims.
10. Anti-Fraud & AML
10.1 Fraud Prevention Tools
Casino Rewards employs cutting-edge technology to monitor and prevent fraudulent activities. Any suspected fraudulent behavior will result in account investigation and potential termination.
10.2 Collusion Detection
Strict measures are in place to detect collusion between players over the platform. Identified cases will be dealt with severely.
10.3 Consequences of Suspicious Activity
Accounts found to be engaging in suspicious activities are subject to immediate suspension, potential reporting to authorities, and forfeiture of funds.
11. Responsible Gaming
11.1 Deposit Limits
Players have the facility to set their own deposit limits to control their gaming expenditures.
11.2 Self-Exclusion
Users may opt for self-exclusion at any time should they wish to cease using the Casino’s services for a time determined by themselves.
11.3 Cooling-off Periods
Cooling-off periods are available to players who wish to take temporary breaks from gambling without excluding themselves entirely.
| Responsible Gaming Tool | Duration |
|---|---|
| Deposit Limits | Daily/Weekly |
| Self-Exclusion | 6 months minimum |
| Cooling-off Period | 24 hours to 6 months |
12. Limitation of Liability
The Casino is not liable for any direct or indirect losses or damages arising from the use or misuse of services, including technical malfunctions and software defects.
13. Intellectual Property
The entirety of content provided by Casino Rewards, including but not limited to text, graphics, logos, and software, is the proprietary property of the Casino and protected by intellectual property laws.
14. Complaints & Arbitration
14.1 Dispute Resolution Process
Players should initially address any disputes to the Casino’s customer support team. If unsatisfied, the dispute will be escalated to arbitration governed by Curacao law, given the Casino’s operational license.
14.2 Governing Law
These Terms are governed by the laws applicable in New Zealand.
15. Acknowledgement
By registering for an account at Casino Rewards, you acknowledge that you have fully understood, agreed to, and will adhere to these Terms and Conditions while using our services.
For any questions or clarifications, do not hesitate to contact our support team via the provided channels on our website.